Order Cancellation Policy

 

At Hutsnugly, we strive to process and ship orders as quickly as possible. Please review our cancellation policy below.

1. Cancellation Before Shipment

Customers may request to cancel their order within 24 hours of placing the order, provided that the order has not yet been processed or shipped.

If the cancellation request is approved, a full refund will be issued to the original payment method.

2. Cancellation After Processing

Once an order has entered the processing stage or has been prepared for shipment, cancellation may no longer be possible. In such cases, customers may need to wait until the order is delivered and then follow our Return & Refund Policy.

3. Cancellation After Shipment

Orders that have already been shipped cannot be canceled. Customers who no longer wish to keep the product may request a return in accordance with our Return & Refund Policy after receiving the item.

4. Refund Processing Time

Approved refunds for canceled orders will be processed within 1–5 business days.

Please note that the time required for funds to appear in your account may vary depending on your payment provider, bank, or card issuer.

5. How to Request a Cancellation

To request an order cancellation, please contact our customer support team as soon as possible and provide:

  • Order number

  • Customer name

  • Email address used for the purchase

  • Reason for cancellation

We will review your request and respond as quickly as possible.

6. Exceptions

Hutsnugly reserves the right to refuse cancellation requests when:

  • The order has already been shipped.

  • Customized, personalized, or made-to-order products have entered production.

  • Fraudulent or unauthorized transactions are suspected.

7. Consumer Rights

Nothing in this policy affects any mandatory consumer rights provided under applicable consumer protection laws within the European Economic Area (EEA) or other applicable jurisdictions.

8.Contact Us

Customer Service Email: hello@hutsnugly.com
Address: 565 Broadway, Raynham, MA 02767, USA
Telephone: +1 (508) 617-0782
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)