Return and Exchange Policy

1. Overview

At Hutsnugly, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund in accordance with this policy.

This policy complies with applicable European consumer protection laws, including the EU Consumer Rights Directive.

2. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

  • The item must be unused, unassembled, and in its original packaging

  • The item must be in the same condition as received

  • Proof of purchase is required

The following items are not eligible for return:

  • Customized or made-to-order products

  • Items damaged due to improper use

  • Products returned without original packaging

3. Return Process

To initiate a return, customers must contact our support team and provide:

  • Order number

  • Reason for return

  • Photos (if applicable)

Once your return request is approved, we will provide return instructions.

4. Return Shipping Costs

  • If the return is due to customer preference (e.g., change of mind), return shipping costs are borne by the customer.

  • If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.

5. Refund Policy

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 1–5 business days

  • Refunds will be issued to the original payment method

Please note that additional time may be required for your bank or payment provider to complete the transaction.

6. Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

If you need an exchange for the same item, please contact us for assistance.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and provide clear photos.

We will offer:

  • Replacement

  • Or full refund (depending on availability and customer preference)

8. Non-Returnable Conditions

We reserve the right to refuse returns or refunds in the following cases:

  • Return request exceeds 14 days after delivery

  • Item is used, damaged, or incomplete

  • Item is not in original packaging

  • Fraudulent or abusive return behavior is suspected

9. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again

  • Contact your payment provider

  • Then contact us for assistance

10. Consumer Rights (EU Compliance)

This policy does not affect your statutory rights under applicable European Union consumer protection laws.

Consumers within the EU have the right to withdraw from a purchase within 14 days without providing a reason, subject to legal exceptions.

11. Contact Us

For return or refund assistance, please contact our customer service team via the details provided on our website.

Customer Service Email: hello@hutsnugly.com
Address: 565 Broadway, Raynham, MA 02767, USA
Telephone: +1 (508) 617-0782
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)