Shipping Policy


1. Shipping Overview

At Hutsnugly, we currently ship to Germany and the United States. We are committed to providing reliable, transparent, and efficient delivery services for all customers.

All orders are processed and shipped in accordance with the timeframes outlined below.

2. Processing Time

All orders require a processing time of 1–2 business days before shipment.

During this time, we:

  • Verify order details

  • Prepare items for dispatch

  • Conduct quality checks

  • Hand over parcels to our logistics partners

Please note that processing time is separate from shipping time.

3. Shipping Time

Once shipped, delivery typically takes:

  • 7–10 business days for delivery

Delivery times may vary slightly depending on:

  • Destination country (Germany or United States)

  • Customs clearance procedures

  • Local courier conditions

4. Shipping Fees

We apply a transparent and simple shipping fee structure:

Free shipping applies to orders over $193.21 USD.
For reference only, this is approximately €166.99 EUR based on exchange rates.

Orders below this threshold incur a shipping fee of $12.99 USD (approx. €10.99 EUR).

All transactions are processed in USD (United States Dollar).

Shipping fees are clearly displayed at checkout before payment confirmation.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

You can track your shipment at any time using the provided tracking number.

6. Customs, Duties & Taxes

For international shipments, customs duties or import taxes may apply depending on the destination country.

  • United States: Import duties may apply depending on local regulations

  • Germany: VAT and customs handling may apply according to EU rules

These charges, if applicable, are the responsibility of the customer and are not included in product or shipping prices.

7. Delivery Delays

While we work with reliable logistics providers, delays may occasionally occur due to:

  • Customs inspections

  • Weather conditions

  • High shipping volume periods

  • Carrier delays

Hutsnugly is not responsible for delays caused by external logistics providers, but we will assist customers in tracking and resolving issues whenever possible.

8. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Orders shipped to incorrect addresses

  • Delays caused by incomplete or incorrect address details

If you notice an error, please contact us immediately after placing your order.

9. Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact our customer service team.

We will:

  • Investigate with the shipping carrier

  • Provide updates

  • Offer a resolution based on carrier confirmation

10. Contact Us

If you have any questions regarding shipping, please contact our support team via the contact details provided on our website.

Customer Service Email: hello@hutsnugly.com
Address: 565 Broadway, Raynham, MA 02767, USA
Telephone: +1 (508) 617-0782
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)